Operations Manager( Assistant Manager/Deputy Manager)
Full Time
| Mumbai – BKC
Core Responsibilities :
Client Onboarding & KYC Management:
- Conduct KYC verification and ensure compliance with regulatory requirements.
- Perform risk profiling and validation checks.
- Complete form filling and documentation for onboarding clients.
- Follow up with clients and distributors for additional information or clarification whenever required.
- Stay updated with KYC regulations and internal policy changes to ensure adherence.
- Download KRA, scan and archive forms securely.
- Send welcome emails to newly onboarded clients and update CRM systems accordingly.
Distributor Onboarding & Management:
- Process distributor onboarding by handling form filling and KYC validation as per established checklists.
- Ensure compliance with the onboarding checklist.
- Scan and archive onboarding documentation securely.
- Send welcome emails and onboard distributors while updating CRM.
Operational & Administrative Duties:
- Daily cleanup and organization of personal mailbox.
- Process client modifications, re-KYC, closure requests, and miscellaneous inquiries.
- Maintain accurate records of client interactions and document archiving.
- Ensure compliance with documentation standards and maintain all records systematically. Should be comfortable with handling paperwork.
Process Improvement & Revenue Optimization:
- Identify opportunities to boost revenue, reduce costs, or enhance process efficiency.
- Develop and implement solutions for workflow improvement and automation.
- Collaborate with teams to drive operational excellence and adherence to compliance standards.
Support client investment operations:
- Prepare detailed client portfolio reports from the fund accounting system.
- Prepare the deployment/rebalancing files.
- Manage monthly payouts to clients under the regular income strategies.
Key Skills & Qualifications:
- Bachelor’s degree in finance, Accounting, Business Administration, or related field.
- Proven experience in investment operations, KYC verification, and client onboarding.
- Excellent coordination and communication skills with clients and distributors.
- Proficiency in CRM systems, and regulatory compliance frameworks.
- Ability to handle paperwork effectively, ensuring accuracy and compliance.
- Ability to drive process improvements, cost-saving initiatives, and revenue optimization strategies.
- Proficiency in Microsoft excel and basic data management.
Experience:
- Preferred 2-5 years of work experience in an asset management firm including mutual fund, PMS and AIF.